Privacy Policy
This Privacy Policy describes how nexweb ("we", "us", or "our") collects, uses and discloses your personal information when you access our website at nexweb.my or engage our services.
1. Interpretation and Definitions
Interpretation: Words with capitalised initial letters have defined meanings. These definitions apply regardless of whether the terms appear in singular or plural form.
Definitions:
- Account — a unique account created for you to access our Service.
- Company — nexweb, operating in Malaysia.
- Cookies — small files placed on your device by our website that record browsing preferences.
- Country — Malaysia.
- Device — any internet-connected equipment used to access our Service.
- Personal Data — any information that identifies or can identify a living individual.
- Service — the nexweb website and related digital services.
- Usage Data — data collected automatically during use of the Service.
- Website — nexweb.my
2. What Data We Collect
Personal Data
When you contact us or engage our services, we may collect your name, email address, phone number, and business details. We only collect what is necessary to respond to your enquiry or fulfil your service agreement.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type and version, the pages you visit, the time and duration of your visit, and device identifiers. This data is used solely to understand how our website is used and to improve it.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our website and improve the experience. Types of cookies we use include:
- Essential Cookies — required for the website to function correctly.
- Functional Cookies — remember your preferences between visits.
- Analytics Cookies — help us understand how visitors interact with the site (via tools such as Google Analytics).
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that some parts of our site may not function correctly if cookies are disabled.
3. How We Use Your Data
We use the personal data we collect to:
- Respond to your enquiries and provide services you have requested.
- Manage your client account and service agreements.
- Send you updates, invoices, and project communications.
- Improve our website and the services we offer.
- Comply with legal obligations where required.
We do not sell your personal data to third parties.
4. Sharing Your Data
We may share your personal information with:
- Service providers — third-party tools and platforms we use to operate our business (e.g. hosting providers, email platforms, project management tools). These providers are bound by confidentiality agreements.
- Legal authorities — if required by law, court order, or to protect our legal rights.
- Business transfers — in connection with a merger, acquisition, or sale of our business assets.
5. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy, or as required by applicable law. When data is no longer needed, we delete or anonymise it securely.
6. Data Transfer
Your information may be transferred to, and processed in, countries outside Malaysia where our service providers operate. We ensure that adequate data protection safeguards are in place for any such transfers.
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data where there is no legitimate reason for us to continue processing it.
- Object to or restrict processing of your data in certain circumstances.
To exercise any of these rights, contact us at hello@nexweb.my.
8. Security
We employ commercially reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Service is not directed at anyone under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can remove it.
10. Links to Other Sites
Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and are not responsible for them. We encourage you to review the privacy policy of any site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. We encourage you to review this page periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@nexweb.my
- Website: nexweb.my/contact